Return Policy - Bronco Western Supply Co.

How to Start a Return or Exchange

We want returns and exchanges to be as easy as possible. 

Visit our RETURN PORTAL and follow the simple steps. You’ll just need one of the following:

• Your email + ZIP code

• Your order number + tracking number

Once submitted, you’ll receive an email with:

• A prepaid return shipping label, or

• A QR code for convenient drop-off (no printer required!)

If you purchased Checkout+ by Redo with your order, you'll enjoy extra flexibility:

• Unlimited exchange attempts for that order. Your first exchange must be initiated within 30 days of the original order date. Exchange items ship once the returned item is received and inspected.
• Free return shipping when choosing store credit. Store credit will be issued once the returned item is received and inspected.
• Free return shipping when choosing a refund to your original payment method.
• Free shipping on all exchange attempts tied to that order.

If Checkout+ by Redo was not purchased, customers are responsible for shipping costs when returning items for a refund, store credit, or exchange.

Please note: Checkout+ by Redo benefits apply only to the order on which Checkout+ was purchased and are subject to all other return eligibility requirements.

Return Policy

Customers have 30 days from the date of delivery to initiate an eligible return for a refund, exchange, or store credit.

For orders placed between October 15 and December 25, 2026, we offer an extended holiday return window through January 10, 2027. Returns initiated outside the standard 30-day window are eligible for exchange or store credit only, not a refund. If your standard 30-day return window ends after January 10, you will still have the full 30 days to initiate your return.

All items must be new, unworn, and in their original condition, including tags, packaging, shoe boxes, and any accessories. All standard return requirements and exclusions apply to holiday returns.

All returns must be placed inside a separate shipping box or poly mailer. Original product packaging, including shoe boxes, must not be used as the outer shipping container. Returns sent without additional protective shipping packaging may be deemed not in new condition and will be subject to a restocking fee.

Once your return is initiated, you have 7 days to ship it back. Return labels expire after 7 days, and returns that have not been shipped within that time will be canceled.

If we made a mistake with your order or you need help navigating your return portal, please email us at cs@broncowesternsupply.com or call 1-833-653-0011, and we’ll be happy to assist you in whatever you need.

Special orders, drop ships and custom merchandise may not be returnable or may be subject to a restocking fee.

Due to safety standards and other regulations, we cannot accept returns for the following categories: Perfume/cologne, pharmacy items, books, computer software, bits, food items, dewormer, flea and tick topical treatments, special orders (non-stock or large quantities of in-stock items), and discontinued items. Personalized items are ineligible to be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.) 

Bathing suits:

We can only accept returns or exchanges on bathing suits if the hygiene liner is still in place.  If we receive a bathing suit back without it in place, we will not be able to process a refund. 

Mystery Bags :

All Mystery Bags are final sale.

Items included in a Mystery Bag are not eligible for return, exchange, store credit, or Redo Unlimited Returns. Any items swapped into a Mystery Bag order are also considered final sale.

Mystery Bags are fulfilled by adding individual items directly to your order and applying a discount so your total reflects the Mystery Bag purchase price. This discounted total does not represent the full retail value of the items included.

By purchasing a Mystery Bag, you acknowledge and agree to this pricing structure and understand that the reflected total on your invoice represents a bundled discounted price, not the full retail value of the individual items.

Press-On Nails:

Nails must be unworn and returned with all original nails, application materials, and packaging. Nails that have been glued on, filed, altered, or worn are not eligible for return.

If your nail set arrives damaged, defective, or incorrect, please contact us so we can make it right.

Return Eligibility:

All returned merchandise is subject to inspection upon receipt. Bronco Western Supply Co. reserves the right to refuse a return, exchange, or refund if an item does not meet the eligibility requirements outlined in this policy, is returned in a condition different from when it was received, or shows signs of wear, use, alteration, damage, or misuse. We also reserve the right to limit or refuse returns in cases of suspected return policy abuse, fraud, or excessive return activity.

Restocking fees:

Restocking fees are sometimes necessary for returned items where there was no mistake on the original order, as we may incur charges to cover our losses. In these cases, a restocking fee of up to 20%, may be deducted from your refund. The restocking fee charged for saddles is a MINIMUM of $25.

Processing fees:

Processing fees are not applicable in most cases, however Bronco Western Supply Company does reserve the right to charge any additional fees in connection with your return should the need arise.

Sale Items:

Items marked FINAL SALE in their description are NON-RETURNABLE.

Product pricing:

Merchandise prices and specifications are subject to change without notice.

Typographic, photographic and/or descriptive errors are subject to correction. We apologize for any inconvenience.

Not all products are available in all areas due to country, state or local laws.

We reserve the right to limit product quantities to dealers.

Damages or shortages to shipment:

Immediately contact the delivering carrier and save all packing material for inspection. Damages and shortages must be reported within 72 hours.